Love & Empowerment Support Services LLC — Privacy Policy & HIPAA Notice of Privacy Practices

Effective Date: August 13, 2025

This Privacy Policy and HIPAA Notice of Privacy Practices explains how Love & Empowerment Support Services LLC (‘we,’ ‘us,’ or ‘our’) collects, uses, shares, and safeguards information when you visit our website, contact us, or use our services. Because we handle certain health information, we comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and applicable state privacy laws.

1) Information We Collect

We may collect:

• Contact details (name, email, phone, mailing address)
• Service details (your requested services, scheduling information, notes you choose to share)
• Health information (medical history, conditions, medications, care plans, physician contacts)
• Billing information (amounts due/paid; payment method details handled by our payment processor)
• Communications (texts, emails, call logs/voicemails)
• Website data (cookies, IP address, device/browser information, pages visited)

2) HIPAA Protected Health Information (PHI)

Under HIPAA, ‘Protected Health Information’ (PHI) means any information that can be used to identify you and that relates to your past, present, or future physical or mental health, healthcare services, or payment for healthcare.

3) How We May Use and Disclose PHI

We may use and share PHI for the following purposes without your written authorization:

• Treatment — to coordinate or manage your care and related services.
• Payment — to bill and obtain payment for services provided to you.
• Healthcare Operations — for quality assessment, staff training, licensing, and audits.
• As required by law — to comply with legal or regulatory requirements.
• Public health and safety — to prevent serious threats to your health and safety or that of others.
• Business associates — with vendors who perform services on our behalf under a HIPAA Business Associate Agreement.

4) Uses and Disclosures Requiring Authorization

Any use or disclosure of your PHI not described above will be made only with your written authorization, which you may revoke at any time in writing, except where we have already relied on it.

5) Your HIPAA Privacy Rights

You have the right to:

• Access and obtain a copy of your PHI.
• Request an amendment to your PHI if you believe it is incorrect or incomplete.
• Request restrictions on certain uses and disclosures of your PHI (we may not always be able to agree).
• Receive a list (accounting) of certain disclosures we have made of your PHI.
• Request confidential communications (e.g., alternative address or phone number).
• Receive a paper copy of this Notice at any time.

6) Breach Notification

If a breach of your unsecured PHI occurs, we will notify you without unreasonable delay, no later than 60 days after discovery, in accordance with HIPAA requirements.

7) Safeguards

We use administrative, physical, and technical safeguards to protect PHI against unauthorized access, use, or disclosure. These measures include secure storage, password protection, encryption, and staff training.

8) Retention of Records

We retain PHI for as long as required by federal and state law. When no longer required, PHI is securely destroyed or de-identified.

9) Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health & Human Services’ Office for Civil Rights. We will not retaliate against you for filing a complaint.

10) Contact Us

Love & Empowerment Support Services LLC

Email: info@loveandempowermentllc.com

Phone: (901) 203-4846

Mailing Address: P.O. Box 341391, Bartlett, TN 38184

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